Exceeding Your Customers Expectations

I bought two products online last Friday: a tube of shaving cream for my hubby from Hong Kong and a tube of moisturiser for me from Hoppers Crossing (a 15 minute drive from where I live).

Both offered free shipping which, whilst not a deciding factor, was certainly a nice bonus. So which one do you think turned up first thing Monday morning? Nope, it was the shaving cream from Hong Kong. Usually I wouldn’t have expected it until tomorrow. Seriously.

Now I’m not critising the Hoppers Crossing place – I purchase from there regularly and always receive my goods in a timely fashion, but less than one business day from Hong Kong, that’s sensational. It’s the type of online shopping experience I want to tell all my friends about. Thanks StrawberryNET!

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