Daz over at On SEO Pond writes a great post How many enquiries are you missing out on?
Sadly this happens far too often online too. How many times do you email a company and get no response? Or a response that takes 5 days. I can’t see the point of having a website if you don’t reply to enquiries or take your time in doing so?
Online your website and fast communication is how you are judged. What sort of impression are you making?