Referrals. Are All Your Eggs in One Basket?

The local Yellow Pages is running a radio campaign to promote advertising in the Yellow Pages. In one spot they use a business owner to talk about how successful his Yellow Pages ad is. In it he states that over 80% of his traffic comes from his Yellow Pages ad. 80%! Talk about putting all your eggs in one basket.

I’m sure the Yellow Pages loves this figure but as a business owner I’d be worried if such a large percentage of my enquiries came from the one source. It’s the same argument you’ll read online about relying on Google for all your traffic.

When marketing your business you should be focusing on promoting your business in a variety of ways both online and off. This will ensure that your referrals come from many sources including search engines, word of mouth, newsletter promotions, Yellow Pages and so forth. Apart from widening your net this ensures that should you receive a drop in traffic from one source you’ll take comfort knowing you have plenty of others to keep those referrals coming in. If you don’t you’ll like that Yellow Pages campaign from a while ago “Not Happy Jan“.

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